Help! What size should I get?

All of our apparel is unisex and true to size. But I always recommend sizing up one for a baggier/cozier feel if that's what you prefer!

Do you ship internationally?

At this time, we only ship within the US.

When will my order ship?

All items our custom made in our studio and require a 2-3 day processing time. Your order will ship within 2-7 business days from order being placed. Orders placed in November and December may take up to 5-7 business days to ship due to volume.

How can I track my order?

When you place an order, you will receive an email confirmation containing your order number. Once your order has shipped, you will then receive your tracking information, but please allow a few days for the tracking information to update.

Can I change something about my order and/or cancel it?

Our products are made to order based on your specification. Once an order is made, no changes can be made. Including the item(s), and/or personal information. So please be sure of your size, color, and make sure to provide the correct address before placing an order. 

What happens if my order is returned due to an incorrect address?

You will be refunded for the order in the form of a gift card, minus the shipping fee.

What’s your return & exchange policy?

Returns and exchanges are not accepted due to the fact that these items are custom made upon order. But, if there is an issue with your order, please make sure to email thebigideastudio@yahoo.com within 10 days of delivery to fix any issues & concerns.